Most asked Questions

Below you will find some answers to our most asked questions. We hope to touch all bases, however, if you have any further questions please contact us anytime. 

WHEN TO BOOK
You can book your wedding/event anytime up until 4 weeks before your wedding date if we are available!

DELIVERY/SET UP/BREAKDOWN
For full service weddings and events we automatically include the Delivery, Set Up, and Breakdown Fee. All deliveries include one location drop-off service only. Additional locations and set up will incur additional fees. 

PICK UP OPTIONS
You may pick up the flowers at our studio in the Houston Rice Military area at no additional cost for smaller orders. We ALWAYS recommend picking up/delivering the day of for maximum freshness. However, we understand that is not always possible. If you need your florals early, we recommend keeping them in a cool place away from any direct heat source. DO NOT put in a fridge unless it is at 40 degrees. Make sure to replenish the water daily.

RETAINER/DEPOSIT
A 30% Non-Refundable Retainer at the time of booking and the remaining balance is due 30 days prior to the wedding date.  

FORM OF PAYMENTS
Payments may be made by cash, money order, cashier check, personal/business check, ach transfer, transfer via Zelle or Venmo or Credit/Debit Card. If using a credit/debit card, an additional 3% convenience fee will be applied to the total. All Checks must be made to Aimee Le.​

CANCELLATIONS/REFUNDS
If you need to cancel for whatever reason, you may do so 4 weeks prior to your event. Retainers are non-refundable. Clients are responsible for 100% of invoice after cancellation deadline. Please email us at aimee@theweekendflow.com Some changes may be allowed on a case-by-case basis before the 4 week deadline.

CUSTOMIZATIONS
Full Service Wedding Service covers initial design in addition to 2 design revisions. 30-60 days prior to the wedding date, we will schedule a final design session to finalized all details. 

FLORAL SUBSTITUTION
The Weekend Flow reserves the right to make floral substitutions as necessary. The photos shown are a representation of how the arrangements will look but actual designs are dependent availability of flowers.

QUALITY
The Weekend Flow is not responsible for the condition of the flowers after they are delivered. We always make it our goal to make sure the blooms are at their best before they leave our shop. We include care instructions in your confirmation email to help our clients keep the arrangements in top condition.

ADD-ONS
Yes, you may place as many orders as you need as long as it is before our 4 week deadline. We will add subsequent orders to your original invoice.

RENTALS
Rentals are only available for full service weddings and events. 

INSURANCE
The Weekend Flow is fully insured for your Wedding/Event. You may request a certificate of insurance by email us at aimee@theweekendflow.com.


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